People Experience Support

About the role

Macquarie's global People Experience (PX) team partners with leaders, employees and cross-functional teams to deliver a high-quality people experience, supporting a diverse workforce across regions and time zones. This role is based in Manila and is a first point of contact for employees and managers up to Director level, combining operational execution with emerging People & Culture advisory capabilities.

Key responsibilities

• Respond to employee and manager inquiries with empathy and professionalism, using case management systems to resolve them in line with global service standards
• Guide employees on policies, processes and People & Culture best practices, and analyse cases preliminarily before escalating with P&C Business Partners
• Support advisory tasks such as performance matters, policy interpretation, mobility and employee experience initiatives
• Prepare P&C reports on attrition, performance cycles and mobility trends, highlighting insights, risks and recommended actions
• Support low-level employee relations cases, including sensitive wellness or conduct concerns, with proper documentation, confidentiality and escalation
• Contribute to goal setting, performance reviews, promotions and learning and development, and support the employee lifecycle including onboarding, transfers, mobility, offboarding and exit interviews
• Identify process gaps and recommend improvements to strengthen service delivery

Required profile

• 3 years of HR experience in people experience, HR operations, HR generalist or junior HRBP roles, preferably in global or fast-paced environments
• Strong communication skills and ability to engage employees at all levels, including senior managers and directors
• Ability to work autonomously, solve problems and handle sensitive matters with discretion
• Experience with geographically dispersed teams is an advantage

Required skills

• PeopleSoft, ServiceNow, PEGA and Excel; PowerPoint; PowerBI knowledge is an advantage
• Ability to prepare clear, structured reports and presentations

What we offer

• Wellbeing leave day per year, 20 weeks' paid parental leave and 6 weeks' paid leave for secondary caregivers
• Carers leave, paid volunteer leave and donation matching
• Medical and life insurance, Employee Assistance Program and wellbeing events
• Learning and development opportunities, including membership reimbursement
• Hybrid and flexible working, and reimbursement for work-from-home equipment