Operations Specialist – POEA & Visa Processing

About the role

The Operations Specialist will support Royal Caribbean Group’s crew‑manning function by managing Philippine Overseas Employment Administration (POEA) contracts and crew visa processes. This full‑time position ensures that all documentation is processed accurately and on schedule, contributing to seamless crew onboarding.

Key responsibilities

• Process POEA contracts and crew visas in accordance with government and company guidelines.
• Monitor and update POEA and visa status trackers daily.
• Submit visa applications to the Global Visa team promptly.
• Upload scanned visa copies to the C‑TRAC system in a timely manner.
• Coordinate visa briefings for crew members.
• Maintain strict confidentiality and compliance with internal policies and external regulations.
• Support the POEA and Visa supervisor with performance monitoring and process improvement initiatives.

Required profile

• At least 1–2 years of experience in POEA contract or visa processing, preferably within the maritime or cruise industry.
• Strong attention to detail and ability to work with multiple stakeholders.
• Good interpersonal and communication skills across all organizational levels.
• Commitment to adhering to company policies, ethics, and confidentiality standards.

Required skills

• C‑TRAC system proficiency

What we offer

• Competitive compensation and benefits package.
• Opportunities for career development within a global cruise leader.
• Collaborative work environment focused on delivering exceptional guest experiences.