Operations Manager – Treasury Management Technical Support

About the role

The Operations Manager – Treasury Management Technical Support will lead the end‑to‑end delivery of technical support services for treasury management solutions. Reporting to senior leadership, you will ensure service excellence, compliance and risk mitigation while driving performance against service level agreements.

Key responsibilities

• Oversee daily operations of Treasury Management technical support teams.
• Drive performance against SLAs, KPIs, customer experience and compliance requirements.
• Manage team leaders, quality assurance, training and support functions.
• Ensure consistent application of policies, procedures and risk controls.
• Partner with stakeholders to manage change, process improvements and new product rollouts.
• Analyze operational data, trends and risks to implement corrective actions.
• Handle and escalate fraud and high‑risk activities appropriately.

Required profile

• Strong operational and people management capabilities.
• Excellent communication and stakeholder management skills.
• Ability to manage complex, multi‑team environments.
• Strong analytical and decision‑making abilities.
• Minimum 4 years of operations management experience in a call‑center or BFS environment.
• Experience in the financial industry, preferably in treasury management or banking operations.

Required skills