Operations Assistant – Mall Operations

About the role

The Operations Assistant will support the Mall Operations team in Pasay by handling a wide range of administrative and customer‑service tasks. This role ensures that daily operational processes run smoothly and that all documentation and communications are accurate and timely.

Key responsibilities

• Answer and screen telephone calls for the Assistant/Cluster Manager and forward inquiries to the appropriate department.
• Prepare, edit and distribute letters, memos, notices, meeting minutes and approval notices for tenants.
• Manage schedules for meetings (Affiliates, Lease‑Ops, Steercom, staff) and reserve conference rooms.
• Compile and submit operational reports such as OPC, monthly utilities, sales, work schedules and financial reports (BI, rental income, financial review).
• Provide administrative support for major commercial events (3‑Day Sale, Security Audit, Budget Season, Christmas Launch, CSR activities).
• Maintain proper filing of incoming and outgoing documents and ensure compliance with approval workflows.
• Act as a backup for Operations Assistant and Customer Service Assistant when needed.

Required profile

• College graduate (four‑year degree).
• Prior experience in customer service.
• Strong communication and computer skills.
• Flexibility to work varying schedules.

Required skills