Operation Excellence Senior Specialist

About the role

The Operation Excellence Senior Specialist will lead the delivery of top‑class service and data quality across our logistics operations. Based in our Pasay City shared service centre, the role focuses on performance management and continuous improvement within a fast‑paced, international environment.

Key responsibilities

• Maintain the highest service and data quality standards for freight and cargo forwarding processes.
• Conduct regular performance reviews and provide actionable feedback to teams.
• Identify, design and implement continuous improvement initiatives that drive efficiency and cost savings.
• Monitor key performance indicators and generate reports for senior management.
• Collaborate with cross‑functional stakeholders to align operational processes with business objectives.

Required profile

• Proven experience in operation excellence, quality management or similar roles within logistics or transport.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to work autonomously and lead improvement projects.

Required skills

What we offer

• Competitive salary and benefits package.
• International work environment with diverse teams.
• Clear career growth opportunities.