Office-Based Virtual Assistant

About the role

Cover Desk Philippines is seeking an Office‑Based Virtual Assistant to provide customer service and administrative support to US‑based insurance agencies. This full‑time, on‑site position is based in Malolos City and involves handling client communications, claims follow‑up, and a variety of office tasks.

Key responsibilities

• Respond to client inquiries and manage communications on behalf of insurance agencies.
• Track and follow up on insurance claims to ensure timely processing.
• Perform general administrative duties such as data entry, document preparation, and scheduling.
• Maintain accurate records using Office tools while delivering high‑quality work with minimal supervision.

Required profile

• Fresh graduates from 2024, 2025 or 2026 (any field of study).
• Strong command of English, both written and spoken.
• Willingness to work a permanent graveyard (night) shift.
• Immediate availability and residence within Bulacan.

Required skills

• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Excel.

What we offer

• Direct interaction with the client rather than a typical BPO setup.
• Fixed weekends off and a consistent night‑shift schedule.
• Health Maintenance Organization (HMO) coverage.
• Attendance bonus, job stability, and client‑reward programs.