Navigator Support Analyst (12-Month Contract) - Hybrid

About the role

IQ-EQ, an investor services group serving administration, accounting, reporting and regulatory and compliance needs of the investment sector, is hiring a Navigator Support Analyst for a 12-month contract in Pasig City, Philippines, on a hybrid basis. You will support the Business Architecture and Solution Design team in managing a global planning and resource management platform, providing day-to-day operational support to international stakeholders, troubleshooting issues and helping identify effective business solutions.

Key responsibilities

• Manage BAU requests, queries and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.
• Investigate operational issues, identify root causes, evaluate improvement opportunities and recommend business solutions.
• Design, standardize, maintain and enhance checklist management processes with global stakeholders.
• Support solution delivery by defining UAT requirements, using Azure DevOps and partnering with developers to implement and test enhancements.
• Drive user adoption through communication, training and ongoing support, and track performance through weekly statistics.
• Assist with root cause analysis, platform maintenance, checklist template management, data updates and documentation such as test scripts and user guides.

Required profile

• 4+ years of application support or implementation experience in fast-paced, globally distributed environments.
• Strong organizational, prioritization, communication and stakeholder management skills.
• Analytical and problem-solving ability to find root causes and recommend improvements.

Required skills

• Microsoft Excel, Word, PowerPoint and Visio
• Requirements documentation, mock-up creation and Agile ways of working
• Azure DevOps and product development best practices

What we offer

• Remuneration based on market rates, qualifications, experience and skills.
• HMO coverage on day 1 with 2 dependents covered, plus group life and accident insurance.
• 26 days of paid annual leave.
• Flexible working arrangements available.
• Training, tools and a development plan.