MIS Analyst – Data Reporting & Dashboard

About the role

Ubiquity is looking for a motivated MIS Analyst to join its Contact Center team. You will turn raw data into actionable insights, supporting leaders with accurate reporting and visual dashboards.

Key responsibilities

• Develop, distribute and maintain Contact Center reports, scorecards and dashboards.
• Modify and update operational reports, ensuring data integrity and accuracy.
• Collaborate with workforce, site and sales leaders to create or refine reporting solutions.
• Collect, analyse and visualise large data sets to support business decisions.
• Manage the full lifecycle of dashboards and reports, including UAT, troubleshooting and documentation.
• Automate reporting processes using macros and design tools.
• Implement and monitor cross‑functional KPIs, acting as a liaison between teams.
• Partner with application and delivery teams to feed daily, weekly and quarterly KPI dashboards.

Required profile

• 1‑3 years of experience in data analysis, reporting and handling large data sets.
• Proven ability to extract data from CMS or similar reporting platforms.
• Experience automating manual reporting tasks to reduce cycle time.
• Strong business acumen and collaborative mindset.
• Excellent communication skills, both written and verbal.

Required skills

• Advanced Excel (including Power Pivot and macros)
• SQL for data extraction and troubleshooting
• VBA programming
• Power BI (preferred)
• Qlik
• Tableau
• Google Sheets