Mid Market Account Management Manager

About the role

The Manager, Mid Market Account Management will lead a team responsible for retaining and expanding Payscale's Mid Market client base. This role requires strong SaaS sales leadership and the ability to coach Account Managers who engage C‑level and HR executives.

Key responsibilities

• Lead and coach a team of Mid Market Account Managers, holding them accountable for monthly, quarterly and annual expansion quota attainment.
• Drive upsell and cross‑sell ARR across the Mid Market segment, presenting to C‑level executives and HR leaders.
• Maintain accurate forecasts and pipeline reviews, collaborating with revenue, marketing, finance and legal teams.
• Partner with Demand Generation and Customer Success to optimize campaigns, client adoption and overall health.
• Negotiate deal terms and structure amendments in line with accounting and audit requirements.

Required profile

• 3+ years of software sales leadership experience, preferably in Human Capital Management SaaS.
• Proven track record of exceeding sales team KPIs and expanding ARR.
• Strong business acumen with experience presenting to C‑level and HR personas.
• Collaborative growth mindset, bias toward action and high accountability.