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Microsoft 365 Technical Lead

Tap Growth ai · Muntinlupa

Hybrid Senior 🇬🇧 English
Microsoft 365 Microsoft Intune PowerShell

Job description

About the role

We are looking for a Microsoft 365 Technical Lead to drive the adoption and optimal use of Microsoft 365 solutions across the organization. The role combines hands‑on technical expertise with leadership of L2/L3 support teams to ensure high‑quality service delivery.

Key responsibilities

  • Own delivery quality, performance, SLA/KPI compliance and documentation for the Global Network Service Line Support.
  • Monitor, analyse and evaluate operational performance of customer support, propose and implement action plans.
  • Develop and maintain PowerShell automation scripts to streamline processes.
  • Lead L2/L3 technical support activities, including major incident resolution.
  • Drive continuous improvement initiatives and automation programs.

Required profile

  • 5‑7 years of experience in IT Infrastructure or End‑User Computing.
  • At least 5 years of hands‑on experience supporting Microsoft 365 technologies.
  • Minimum 3 years managing Microsoft Intune deployments.
  • Strong knowledge of Cisco networking products.
  • Team player able to collaborate with stakeholders inside and outside the IT department.

Required skills

  • Microsoft 365
  • Microsoft Intune
  • PowerShell scripting
  • Cisco network products
  • L2/L3 technical support
  • Incident management and resolution
  • Automation and process improvement

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