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This job expired on 15/09/2026. It no longer accepts applications.
Microsoft 365 Technical Lead
Tap Growth ai · Muntinlupa
Job description
About the role
We are looking for a Microsoft 365 Technical Lead to drive the adoption and optimal use of Microsoft 365 solutions across the organization. The role combines hands‑on technical expertise with leadership of L2/L3 support teams to ensure high‑quality service delivery.
Key responsibilities
- Own delivery quality, performance, SLA/KPI compliance and documentation for the Global Network Service Line Support.
- Monitor, analyse and evaluate operational performance of customer support, propose and implement action plans.
- Develop and maintain PowerShell automation scripts to streamline processes.
- Lead L2/L3 technical support activities, including major incident resolution.
- Drive continuous improvement initiatives and automation programs.
Required profile
- 5‑7 years of experience in IT Infrastructure or End‑User Computing.
- At least 5 years of hands‑on experience supporting Microsoft 365 technologies.
- Minimum 3 years managing Microsoft Intune deployments.
- Strong knowledge of Cisco networking products.
- Team player able to collaborate with stakeholders inside and outside the IT department.
Required skills
- Microsoft 365
- Microsoft Intune
- PowerShell scripting
- Cisco network products
- L2/L3 technical support
- Incident management and resolution
- Automation and process improvement
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Tap Growth ai
Muntinlupa