Mental Health Virtual Assistant – Patient Support & Billing

About the role

We are seeking a highly organized Mental Health Virtual Assistant to support a busy private practice. The role focuses on phone management, patient onboarding, billing assistance, and general administrative coordination, helping the provider deliver timely care while reducing paperwork.

Key responsibilities

• Answer incoming calls via Google Voice, capture new‑patient information, and provide friendly, professional phone support.
• Assist with patient onboarding before the first appointment, including data entry in Simple Practice.
• Support billing and accounts‑receivable tasks: follow up on back‑billing, review denied claims, and help with collection efforts.
• Upload scanned documents, forms, and fax files into the system and maintain organized patient records.
• Manage appointment scheduling, recall calls, and coordinate communications through WhatsApp, Google Meet, phone, and email.

Required profile

• Previous experience in healthcare or clinical administration, preferably in mental‑health settings.
• Familiarity with medical billing, insurance verification, or AR collections.
• Strong attention to detail and ability to multitask during work hours (9 AM‑2 PM EDT, Mon‑Thu).

Required skills

• Simple Practice (required)
• Google Voice
• Google Meet
• WhatsApp
• Healthcare billing and documentation systems

What we offer

• Part‑time remote work (4 hours per day)
• Hourly pay of $5‑$6 depending on experience
• Opportunity to support a growing mental‑health practice