Member Experience Specialist (Remote – Philippines)

About the role

As a Member Experience Specialist you will be the first point of contact for Carda Health patients, guiding them from enrollment through their initial clinical session. You will ensure a smooth, welcoming experience by coordinating appointments, troubleshooting technology, and keeping patients engaged throughout their remote rehabilitation journey.

Key responsibilities

• Welcome new patients, confirm delivery of care packages and equipment.
• Facilitate initial telehealth visits and conduct care‑package walkthroughs.
• Guide patients through device setup and navigation of the Carda Health app.
• Provide clear, ongoing instructions to ensure comfort with technology and program participation.
• Manage check‑in and check‑out processes for telehealth appointments.
• Coordinate with providers and internal teams to ensure smooth appointment flow and follow‑up.
• Answer patient questions, resolve issues with empathy, and keep patients motivated and informed.
• Accurately document all patient interactions in Salesforce and related systems.
• Track care‑package deliveries, referrals, and enrollment metrics.

Required profile

• Detail‑oriented and able to align daily tasks with broader company objectives.
• Ownership‑driven, proactive in identifying and fixing inefficiencies.
• Excellent collaboration and communication skills for team and cross‑functional work.
• Comfortable working in a fast‑moving startup environment.

Required skills

• Salesforce (experience documenting patient interactions).