Medical Information Specialist II

About the role

The Medical Information Specialist II provides virtual and telephonic support to healthcare professionals, patients, and customers, delivering accurate drug and medical device information. This remote position requires strong clinical knowledge, compliance awareness, and excellent communication skills.

Key responsibilities

• Maintain high quality and productivity standards across client programs.
• Identify, address, and document information requests, adverse events, product quality complaints, and special situations in line with client and regulatory guidelines.
• Conduct compliance calls for clinical trial volunteers and enroll participants in educational seminars and patient support programs.
• Collect demographic and disposition data, ensuring accurate entry into designated databases.
• Communicate medical information empathetically, translating technical terminology for callers.
• Adhere to FDA, HIPAA, pharmacovigilance, and Philippine regulatory requirements.
• Maintain a secure, confidential home‑working environment with reliable internet connectivity.

Required profile

• Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Nursing (or equivalent).
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Proactive problem‑solving mindset and willingness to operate outside comfort zones.

Required skills

• Knowledge of U.S. FDA regulations and pharmacovigilance requirements.
• Understanding of HIPAA privacy and security rules.
• Proficiency in documenting and handling medical information in compliance‑focused databases.