Level 1 Voice Customer Happiness Expert

About the role

Circles.Life is seeking a meticulous and energetic Level 1 Voice Customer Happiness Expert to deliver first‑line support and ensure customer satisfaction across multiple channels.

Key responsibilities

• Handle voicemail messages and provide immediate problem resolution via callbacks.
• Manage multiple live chats, emails, and social media inquiries efficiently.
• Assist difficult or agitated customers with genuine empathy.
• Respond to customer comments and inquiries, ensuring concerns are fully understood.
• Collaborate with delivery, order management, network, app, and billing teams to resolve issues.
• Work closely with teammates to address challenging cases.
• Perform ad‑hoc tasks for callback requests and cross‑functional support.

Required profile

• Preferred experience in e‑commerce, BPO, or telco industries.
• At least 2 years of voice‑support (inbound/outbound) customer service experience.
• Excellent English communication skills.
• Willingness to work shifting and weekend schedules.
• Experience in chat support environments is a plus.
• Ability to multitask and work under pressure.
• Exceptional customer service orientation and passion for service excellence.
• Familiarity with Zendesk is advantageous but not mandatory.