Learning Operations Specialist (Cornerstone LMS)

About the role

Macquarie is looking for a Learning Operations Specialist in Manila to join a team dedicated to delivering learning experiences and supporting employee growth. The role administers, governs and optimises the Cornerstone (CSOD) Learning Management System so it supports enterprise-wide learning and development, and is open to juniors.

Key responsibilities

• Manage the end-to-end lifecycle of learning content and courses: creation, updates, assignments, certifications, curricula, learning paths, enrolments, equivalencies and archival.
• Oversee learner enrolment through automated assignments, learning campaigns and batch uploads, keeping data accurate and compliant with governance standards.
• Work with vendors, technology teams, system administrators, HR, compliance and learning stakeholders to resolve LMS issues and support upgrades, integrations and testing.
• Produce reporting, dashboards and learning analytics, using data and user feedback to suggest improvements, automation and a better user experience.
• Contribute to LMS governance frameworks, operating procedures, training materials and knowledge resources.

Required profile

• Demonstrated experience administering an LMS, preferably CSOD or a similar enterprise platform.
• Experience providing application support, troubleshooting system issues and working with vendors and technical teams.
• Experience developing and maintaining process documentation, SOPs, knowledge articles and training materials.
• Advantage: experience supporting HR, Learning, Talent or People systems; exposure to SCORM, AICC, xAPI and digital learning ecosystems.

Required skills

• Stakeholder management, communication and influencing skills.
• Analytical thinking and attention to detail, able to handle multiple priorities.
• Proficiency in Microsoft Office, especially Excel, PowerPoint and reporting tools.

What we offer

• Wellbeing leave, paid parental leave and carers leave.
• Volunteer leave, donation matching and voluntary parental medical insurance for married employees.
• Wellbeing benefits, medical and life insurance, and an Employee Assistance Program.
• Learning and development opportunities, including professional membership reimbursement.
• Hybrid and flexible working, and reimbursement for work-from-home equipment.