L2 Technical Support

Satellite Office · Pasig

🇬🇧 English

TCP/IP DNS VPN Active Directory Exchange Windows Server Linux PowerShell Bash

Job description

Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point.Typical Key TasksTroubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)Managing user permissions (Active Directory, Exchange, SaaS apps)Investigating recurring incidents & applying known solutionsEscalating unresolved cases to L3 or vendor supportAssisting in minor system/application deploymentsCommon Skills Required:Strong knowledge of networking (TCP/IP, DNS, VPN)Experience with system administration (Windows Server, Linux)Familiarity with ITIL processes (Incident, Problem Mgmt.)Scripting (PowerShell, Bash) for automation is a plusAnalytical & problem-solving skills Show more Show less

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Published 1 month ago

Expires 2 weeks from now

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Satellite Office

Pasig

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