Key Account Manager (Product Development)

About the role

The Key Account Manager (Product Development) will be based on‑site in Makati and will own the relationship with GoConnect’s strategic customers. Working closely with product development, the role translates client needs into platform enhancements while driving account growth and satisfaction.

Key responsibilities

• Build and maintain strong relationships with key decision‑makers of strategic accounts.
• Gather, analyse and prioritize customer feedback to influence product features and roadmap.
• Develop and execute detailed account plans, forecast revenue and monitor performance metrics.
• Coordinate solution proposals, oversee implementation and ensure successful delivery.
• Collaborate with sales, support, operations and product teams to identify new opportunities and improve profitability.
• Track account health, address complex issues and drive long‑term retention.

Required profile

• Proven experience in key account management with a record of growing strategic clients.
• Strong analytical ability to interpret data and turn insights into business recommendations.
• Experience in business planning, forecasting and performance reporting.
• Excellent customer service skills and ability to manage complex client needs.
• Background in SaaS, asset management, facility management or IoT solutions is a plus.
• Bachelor’s degree in Business, Management, Engineering or related field, or equivalent experience.
• Effective communication and presentation skills for both technical and non‑technical audiences.
• Willingness to work on‑site in Makati and thrive in a fast‑paced, cross‑functional environment.

Required skills