Key Account Manager – Mandarin Speaker

About the role

The Key Account Manager will be responsible for building and maintaining strong relationships with Mandarin‑speaking sellers on Shopee Mall. You will drive seller growth, provide performance insights, and ensure smooth operations to help brands succeed on the platform.

Key responsibilities

• Establish and nurture relationships with key account decision‑makers and representatives.
• Monitor seller performance, analyse data, and deliver actionable insights to improve sales and operations.
• Troubleshoot seller issues and propose proactive solutions.
• Encourage participation in campaigns and marketing initiatives to boost category growth.
• Provide detailed seller insights to Category Managers and Team Leads to align with overall brand strategies.

Required profile

• Fluent in Mandarin (both spoken and written) for effective communication with local sellers.
• Bachelor’s degree in Business Administration, Economics, Finance, Management or a related field.
• Minimum of two years of experience in key account management.
• Excellent communication, negotiation, and presentation abilities.
• Strong analytical, problem‑solving, and confidential handling skills.
• Team player who can also work independently.
• Willingness to work onsite at The Podium, Mandaluyong City.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.