Junior Customer Success Executive

About the role

CyberOne is seeking a Junior Customer Success Executive to support day‑to‑day customer and partner communications, service reporting and administration. This remote position is ideal for an organised, detail‑focused individual looking to grow in customer success within the cybersecurity and managed services sector.

Key responsibilities

• Act as the primary point of contact for customer/partner queries, managing the Customer Success mailbox and ensuring timely, accurate responses.
• Prepare and review monthly, quarterly and ad‑hoc service reports, maintaining accuracy and delivery schedules.
• Support the creation of service review packs, attend review meetings, capture actions and track progress.
• Maintain customer documentation, trackers, welcome packs and internal records, and coordinate requests across teams.

Required profile

• Highly organised with strong administration and time‑management abilities.
• Excellent attention to detail and a professional, customer‑focused communication style.
• Ability to work remotely while staying engaged and responsive.

Required skills

• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.