IT Technical Support

About the role

We are looking for an IT Technical Support professional to provide first‑line and second‑line assistance to our employees across multiple locations. The role involves troubleshooting hardware, software and network issues, setting up devices, and supporting Microsoft 365 services.

Key responsibilities

• Deliver Level 1 and Level 2 support for hardware, software, email, network, printers and VoIP via email, Viber or helpdesk system.
• Configure and deploy laptops, desktops, printers, scanners and peripherals; install standard applications, VPN, shared drives and Microsoft 365 accounts.
• Provide frontline support for Outlook, OneDrive, Teams, password resets, MFA setup and account recovery.
• Maintain accurate IT asset inventory, manage issuance, hand‑over and return processes.
• Support biometric attendance systems, generate daily time records and ensure synchronization across branches.
• Assist with end‑to‑end IT setup for new branches, including structured cabling, device installation and coordination with network administrators.
• Offer remote troubleshooting using AnyDesk or TeamViewer and on‑site assistance during branch visits.
• Perform preventive maintenance, monitor antivirus status, patch compliance and overall system health.
• Document tickets, incidents and produce regular reports on technical issues and deployment status.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Relevant IT certifications such as CompTIA A+ or Microsoft 365 (preferred).
• Ability to follow documented procedures and escalate critical issues appropriately.

Required skills

• Hardware and software troubleshooting (Windows OS, printers, scanners, VoIP).
• Microsoft 365 administration (Outlook, OneDrive, Teams, MFA).
• VPN configuration and endpoint security tools.
• Asset management and inventory tracking.
• Biometric attendance system setup and DTR reporting.
• Structured cabling, router, switch and firewall basics.
• Remote support tools (AnyDesk, TeamViewer).
• Antivirus, patch management and system health monitoring.
• Helpdesk ticketing systems.