IT Service Desk Associate (Japanese Speaker)

About the role

We are looking for a motivated IT Service Desk Associate who can provide first‑level support to a global team while communicating fluently in Japanese. You will be the first point of contact for users experiencing issues with Microsoft Office, Outlook and other workplace applications.

Key responsibilities

• Deliver first‑level IT support via phone, email and chat for a worldwide user base.
• Log, document, resolve and process user incidents and service requests.
• Utilise the knowledge base daily to provide accurate solutions.
• Communicate regularly with team management about new solutions and open issues.
• Support the ITSD Global Team in developing new ways of working.

Required profile

• At least 6 months experience in an IT Service Desk, preferably in a CI Hotline environment.
• Excellent oral and written Japanese (B2‑C1 level).
• General IT knowledge focused on workplace environments.
• Strong problem‑solving, cross‑functional thinking and ability to work under pressure.
• Self‑motivated, quick learner and a genuine willingness to help customers.
• Available for day‑shift work, weekends off and onsite presence.
• Can start as soon as possible.

Required skills

• Japanese language proficiency (B2‑C1).
• Microsoft Office suite.
• Microsoft Outlook.