IT End-User Support Engineer

About the role

The IT End-User Support Engineer ensures smooth operation and deployment of IT services for end users, coordinating with internal teams and third‑party vendors. The role covers hardware, software, cloud services, and networking support while maintaining service level agreements.

Key responsibilities

• Handle tickets from Jira Service Desk and provide technical support via phone, remote tools, or on‑site.
• Support IT hardware, software, O365, SharePoint, MS Teams, and networking issues.
• Manage user accounts in Active Directory, IDM, MFA, and MobileIron.
• Install, configure, and maintain IT equipment and software.
• Assist in problem management to reduce recurring tickets and improve processes.
• Participate in mass deployments, OS upgrades, and related projects.
• Coordinate with third‑party vendors for additional support.
• Conduct daily health checks on meeting‑room equipment.

Required profile

• Minimum 2 years of experience as an IT End‑User Support Engineer or equivalent.
• Experience supporting mobile, tablet, and Windows devices.
• Advanced expertise in Office365, SharePoint, MS Teams, Active Directory, Group Policy, Windows OS, and network troubleshooting.
• Strong background in account management, Android, iOS/macOS configuration, and computer hardware/peripherals.

Required skills

• Jira Service Desk ticketing
• Office365, SharePoint, MS Teams
• Active Directory, IDM, MFA, MobileIron
• Windows OS, Android OS, iOS/macOS
• Network troubleshooting
• Group Policy
• Computer hardware and peripheral support

What we offer

• Up to 20 % performance‑based variable bonus
• HMO coverage from day 1 (including dependents)
• Mental health and wellness programs
• Wellness leave and birthday leave
• Internal career mobility opportunities