IT Administrator

About the role

You will own J4RVIS' internal IT environment across Australia and the Philippines, handling identity, devices, security, SaaS applications and continuous improvement with high autonomy.

Key responsibilities

• Identity & access management: provision and de‑provision users in Microsoft 365, Entra ID and critical SaaS platforms such as Salesforce, Lucid, Culture Amp and Rippling.
• Device & endpoint management: manage Microsoft Intune for device provisioning, configuration, compliance policies and updates.
• Security operations: operate Microsoft Defender, monitor security posture, respond to incidents and proactively mitigate risks.
• IT support: end‑to‑end support lifecycle for hardware, software, connectivity and access issues, driving root‑cause resolution.
• Executive & stakeholder support: provide high‑standard IT assistance to senior and C‑level leaders with discretion and responsiveness.
• Asset & licence management: maintain accurate hardware/software inventories and support renewal and cost decisions.
• Onboarding & off‑boarding: ensure new starters receive appropriate hardware, accounts and access from day 1 and securely off‑board departing staff.
• IT security & compliance: keep documentation, controls and logs to meet security and ISO compliance goals.
• Continuous improvement: identify risks and inefficiencies and implement enhancements proactively.

Required profile

• 5+ years’ experience in IT support, systems administration or IT operations.
• Strong hands‑on experience with Microsoft Intune, Entra ID and Microsoft 365.
• Experience with Microsoft Defender / Defender for Endpoint.
• Ability to work independently, prioritize effectively and make sound technical decisions.
• Excellent written and verbal communication, especially when supporting senior stakeholders.
• Strong attention to detail and disciplined documentation.

Required skills

• Microsoft Intune
• Microsoft Entra ID
• Microsoft 365
• Microsoft Defender (Endpoint)
• PowerShell (nice‑to‑have)
• SaaS application administration (Salesforce, Lucid, Culture Amp, Rippling)

What we offer

• Salesforce, MuleSoft and Project Management certifications paid for by J4RVIS.
• Work From Anywhere for up to 2 weeks a year.
• Flexible hybrid working arrangements (remote in Philippines and Queensland).
• 3 months paid parental leave for primary carers.
• 2 days of study leave per quarter.
• Home office expense allowance.
• Clear career growth opportunities within a fast‑growing AI‑native consultancy.