Investigation Officer - Laguna

About the role

We are looking for an Investigation Officer to support fraud prevention and case management across the organization. In this role you will handle end‑to‑end investigations, analyze digital and operational evidence, and work closely with internal teams to mitigate risks and support legal actions when needed.

Key responsibilities

• Manage cases received through the shared mailbox and hotline.
• Conduct initial investigations of cases triggered or received from other departments.
• Gather all necessary data for end‑to‑end investigations.
• Provide technical support to investigation, litigation, and forensic analysts to collect, preserve, process, analyze and interpret digital evidence from open sources.
• Investigate assigned cases at various risk levels.
• Implement fraud prevention and investigation programs, policies, systems, documentation, and investigation plans.
• Conduct covert and overt investigations, including surveillance and counter‑surveillance.
• Represent the company in prosecution and litigation of cases as required.
• Coordinate with internal departments for risk mitigation strategies.
• Manage business intelligence activities such as mystery shopping.

Required profile

• Bachelor’s degree in criminology or a related four‑year course.
• Law enforcement or military background preferred.
• At least 3 years of investigation experience, preferably in financing, banking or security industries.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Excellent written and verbal communication skills.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint