Insurance Verification and Authorization (IV/Auth) Trainer

About the role

MicroSourcing is seeking an Insurance Verification and Authorization (IV/Auth) Trainer to develop and deliver revenue cycle training programs for its BGC, Taguig City site. The role involves both onsite and virtual classroom sessions, onboarding new hires and providing refresher training.

Key responsibilities

• Conduct training sessions and classroom‑based coaching in both onsite and virtual environments.
• Develop and deliver training on revenue cycle systems, applications, processes, and procedures.
• Facilitate new‑hire onboarding and refresher training, including scheduling and tracking.
• Prepare training materials such as guides, manuals, documentation, and e‑learning modules.
• Partner with leadership and quality teams to identify training needs and implement solutions.
• Analyze data and prepare reports to evaluate training effectiveness and performance outcomes.
• Provide guidance on training methodologies and best practices.

Required profile

• At least 3 years of IV/Auth experience and 1 year of training experience, preferably within a Revenue Cycle function.
• Bachelor’s degree or equivalent.
• Strong understanding of insurance verification and authorization processes, HIPAA regulations, and adult learning principles.
• Excellent English communication skills (minimum CEFR B2).
• Preferred: at least 2 years of teaching experience and a degree in business, healthcare, or education.
• Experience working with US healthcare providers or payers.
• Ability to handle sensitive patient information with sound judgment.

Required skills

• Experience with EMR platforms such as Epic, Cerner, or Meditech.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, SharePoint).

What we offer

• Above‑market compensation (PHP 70,000‑90,000 per month).
• Healthcare coverage from day one for employee and dependents.
• Paid time‑off with cash conversion.
• Group life insurance and performance bonuses.
• Positive, collaborative work environment and company‑sponsored events.
• Flexible work arrangements for work‑life harmony.
• Continuous learning opportunities and career advancement.
• Diverse and inclusive team culture.