Hybrid Service Desk & Technical Support Agent
HCLTech · Manila
Job description
About the role
The Service Desk Agent serves as the first point of contact for customers and employees who need technical assistance. Working in a hybrid setting, the role blends on‑site support at HCLTech’s Greenhills office with remote assistance.
Key responsibilities
- Receive and log technical requests from internal and external users.
- Provide initial troubleshooting and resolution for common IT issues.
- Escalate more complex problems to specialized teams as needed.
Required profile
- Strong interest in IT support and customer service.
- Ability to work both on‑site and remotely in a hybrid schedule.
Required skills
What we offer
- Paid vacation leaves with the option to convert sick leave into cash.
- Comprehensive HMO coverage for the employee and up to three dependents from day one.
- Life insurance for the employee.
- Hybrid work arrangement.
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Published 1 month ago
Expires 3 weeks from now
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HCLTech
Manila
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