Hub Lead - Operations

About the role

The Hub Lead – Operations will oversee daily hub activities, ensuring smooth and efficient functioning of the hub. This role reports to senior management and works closely with customer support and agency coordinators to maintain high service standards.

Key responsibilities

• Manage daily hub operations and enforce procedures, policies, and regulations.
• Lead team briefings, weekly staff meetings, and performance assessments.
• Drive continuous improvement of key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to boost productivity and efficiency.
• Assist Customer Support with call‑outs to resolve escalated customer issues.
• Coordinate with agency coordinators to support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Required profile

• Bachelor's degree or higher in a related field.
• Proven leadership experience in a warehouse or hub environment.
• Minimum 4 years of experience in the Supply Chain & Logistics industry.
• Experience in e‑commerce fulfilment.

Required skills