Hotel Reservation Agent – Fresher Friendly

About the role

We are looking for enthusiastic Customer Service Representatives to join our Hotel Reservation team. In this role you will assist guests with booking, modifying, or cancelling hotel stays while delivering a high level of service. The position is ideal for fresh graduates eager to start a career in hospitality.

Key responsibilities

• Handle inbound reservation inquiries via phone, chat, or email.
• Assist customers with bookings, cancellations, modifications, and special requests.
• Provide accurate information on hotel policies, rates, and promotions.
• Resolve customer concerns efficiently and professionally.
• Document all interactions and transactions accurately in the system.
• Escalate complex or urgent issues to supervisors when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Required profile

• Fresher‑friendly – open to recent graduates.
• Strong communication skills and a customer‑focused attitude.
• Ability to work under defined quality and productivity targets.

Required skills