Helpdesk Officer (On-site)
Philippine Clearing House Corporation · Makati City
Job description
About the role
The Helpdesk Officer will act as the first point of contact for internal and external users seeking assistance. Working from our Makati office, you will handle inquiries, requests, and issues received via the Service Desk platform, email, and telephone.
Key responsibilities
- Receive, log, and prioritize tickets through the Service Desk system.
- Provide timely resolutions or escalations for technical and non‑technical queries.
- Communicate status updates and solutions clearly to users.
- Maintain accurate records of interactions and resolutions.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to work independently in an on‑site environment.
- Basic understanding of IT support processes.
Required skills
What we offer
- Attractive salary package with benefits.
- Training and development opportunities.
- Potential for career growth within the organization.
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Published 1 month ago
Expires 2 weeks from now
26 views · 0 interested
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Philippine Clearing House Corporation
Makati City