This job is no longer available
This job expired on 13/09/2026. It no longer accepts applications.
Help Desk Support Specialist – 1st Line Support Analyst
Atos · Taguig
Job description
About the role
We are looking for a proactive Help Desk Support Specialist to provide first‑line technical assistance to end users. The role operates on night‑shifts or rotational schedules, ensuring that hardware, software, and network issues are resolved promptly.
Key responsibilities
- Deliver first‑level support via phone, email, chat, or ticketing system.
- Troubleshoot and resolve hardware, software, and network incidents while meeting SLA targets.
- Log, prioritize, escalate, and track tickets using ITSM tools such as ServiceNow, Remedy, or Jira.
- Collaborate with cross‑functional IT teams to address complex problems and keep documentation up to date.
- Maintain high standards of customer service in an IT Service Desk, Technical Support, Contact Center, or BPO environment.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to work night‑shifts or in a rotational schedule.
Required skills
- ServiceNow
- Remedy
- Jira
What we offer
- Monthly salary of PHP 20,000 – 22,000 with benefits.
- Permanent employment.
- Opportunity to grow within a dynamic IT environment.
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Atos
Taguig