Head of Customer Support Operations (Remote, Dayshift)
Zigzag Philippines · Pasig City
Job description
About the role
We are seeking a Head of Customer Support Operations to lead our day‑to‑day customer service activities. This full‑time, remote position works on a dayshift schedule and will support our operations based in Pasig City, Metro Manila. The role focuses on managing the support function and coordinating with external BPO partners.
Key responsibilities
- Manage day‑to‑day customer service operations.
- Oversee relationships with BPO partners.
- Coordinate staffing to ensure adequate coverage.
- Prepare and deliver regular operational reports.
- Track and report on key operational metrics.
- Collaborate with BPO partners to align service delivery.
Required profile
- Proven ability to manage customer support teams and processes.
- Experience in coordinating staffing and reporting functions.
- Demonstrated experience in overseeing BPO partner relationships.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 3 weeks from now
42 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Zigzag Philippines
Pasig City
Related job offers
-
Ocean Customer Experience Specialist
Maersk Group Pasig City -
HRdirect Associate - Korean Speaker
SAP Philippines, Inc. Pasig City -
Dispatch Coordinator
Acquire Intelligence Pasig City -
Team Leader – Insurance Call Center (San Lazaro)
Concentrix Manille -
Language Resource – Japanese (N2)
Nestle Operational Services Worldwide SA Meycauayan