Hardware Support Technician (Remote Night Shift)

About the role

As a Hardware Support Technician you will provide remote technical assistance to pharmacies, troubleshooting computers, printers, networking equipment, and interfaces essential to daily operations. The position works night shift (9:00 AM – 6:00 PM US Eastern Time) from a permanent work‑from‑home setup.

Key responsibilities

• Diagnose and resolve hardware, printer, and network issues for pharmacy clients remotely.
• Support installation, configuration, and maintenance of technology equipment.
• Apply security best practices to protect sensitive healthcare data.
• Document incidents, resolutions, and maintain knowledge‑base articles.
• Communicate effectively with customers to ensure timely issue resolution.

Required profile

• High school diploma or equivalent.
• 1–5 years of experience in IT systems, installation, or application support in a remote help‑desk environment.
• Customer‑facing technical support experience; healthcare or pharmacy experience is a plus.
• Ability to learn quickly and stay up‑to‑date with new technologies.

Required skills

• Strong knowledge of computer hardware.
• Experience with printers and peripheral devices.
• Familiarity with networking equipment and troubleshooting.
• Understanding of security best practices for handling healthcare data.

What we offer

• Competitive salary package with night‑differential pay.
• Permanent remote work arrangement.
• HMO coverage (free for dependents after regularization).
• Fixed weekends off and 20 annual leave days (including cash‑convertible credits).
• Salary advance program (subject to bank assessment).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to office gyms in Ortigas and Makati with a personal trainer.
• Exclusive lifestyle perks, employee referral incentives, mentorship, and career growth opportunities.