Google IT Support Engineer

About the role

As a Google IT Support Engineer at HelloConnect, you will join a dynamic team located in Inoza Tower, BGC. The role focuses on managing and optimizing the Google Workspace platform, resolving complex issues, and driving automation to improve productivity and collaboration across the organization.

Key responsibilities

• Serve as the primary technical escalation point for all L2 queries related to Google Workspace services such as Gmail, Drive, Calendar, and Sites.
• Troubleshoot, investigate, and resolve complex user issues in a timely manner.
• Analyze ticket data to propose and implement process and SOP improvements.
• Write and maintain clear technical documentation for end‑users and internal IT administrators.
• Escalate critical issues to third‑party vendor support (e.g., Google) and coordinate resolution.
• Perform advanced data management tasks, including restoring deleted emails, recovering files, and transferring file ownership.
• Manage security settings, delegated administrators, and domain‑wide delegation to ensure compliance with company policies.

Required profile

• In‑depth knowledge of the Google Workspace Admin Console, including user, group, and OU management.
• Strong expertise in core Google Workspace services and their sharing/IAM settings.
• Technical proficiency with DNS (SPF, DKIM, DMARC), email routing, and email protocols (IMAP/SMTP).
• Professional Google Workspace Administrator certification (required).
• Advanced problem‑solving abilities and excellent English communication skills.
• Ability to collaborate effectively with cross‑functional teams and manage time based on business impact.

Required skills

• Google Workspace Admin Console
• Gmail, Google Drive, Google Calendar, Google Sites
• DNS (SPF, DKIM, DMARC)
• Email routing, IMAP, SMTP
• Google Workspace Administrator certification