General Virtual Assistant – Remote

About the role

We are looking for a proactive General Virtual Assistant to provide comprehensive support to our US‑based clients from a remote home office. The role combines customer service, administrative tasks, basic marketing, and continuous‑process improvement to help drive business success.

Key responsibilities

• Deliver excellent client support via phone, email and written communication, handling inbound/outbound calls and follow‑ups.
• Perform core administrative duties such as accounts receivable/payable, work order processing, lease renewals, compliance notices and document preparation.
• Manage inboxes, calendars, files and other organizational tools with high accuracy.
• Assist with basic marketing initiatives, including scheduling social‑media posts, sourcing content and monitoring engagement.
• Follow client‑specific Standard Operating Procedures, stay updated on procedural changes and ensure alignment with company quality standards.
• Provide regular data updates, reports and coordinate with leadership and other departments.
• Undertake additional tasks as assigned, demonstrating adaptability and initiative.

Required profile

• Strong English communication skills (spoken and written) with a clear, neutral American accent.
• Willingness to undergo background checking and work graveyard shifts to serve US clients.
• Ability to work independently in a quiet, dedicated home office.
• Reliable internet connection (minimum 10 Mbps) with backup and stable electricity with power backup.
• Professional, reliable and passionate about helping clients succeed.

Required skills

• Proficiency with Windows 10 (or higher) and macOS Ventura, Sonoma, Sequoia, or Tahoe.
• Basic knowledge of computer hardware meeting the minimum specifications: 8 GB–16 GB RAM, Intel Core i5 8th gen or AMD Ryzen 5 (or equivalent).