General Manager – Self‑Storage Operations

About the role

The General Manager will lead the daily operations of one or more self‑storage facilities in Makati, ensuring exceptional customer service and operational excellence.

Key responsibilities

• Oversee all site activities, including staff scheduling, performance management and team development.
• Monitor occupancy, pricing and revenue targets; implement sales and marketing initiatives.
• Ensure compliance with company policies, safety standards and security procedures.
• Manage facility maintenance, security, budgeting and financial reporting.
• Handle escalated customer issues and drive continuous process improvement.

Required profile

• Proven experience in operations or facility management, preferably in retail, hospitality, real estate or self‑storage.
• Strong leadership and people‑management abilities, with a track record of coaching and performance management.
• Customer‑service and sales orientation, able to resolve inquiries and promote services.
• Financial and analytical competence for budgeting, revenue tracking and cost control.
• Bachelor’s degree in Business, Management, Operations or related field, or equivalent experience.
• Willingness to work on‑site in Makati, including weekends or extended hours as needed.

Required skills

• Microsoft Office
• Point‑of‑sale systems
• Property management systems