Fraud Case Associate

About the role

The Fraud Case Associate is responsible for handling disputed card transactions, investigating potential fraud, and ensuring compliance with regulatory requirements. This role supports 24/7 operations and works closely with internal teams, partner banks, and merchants to resolve disputes efficiently.

Key responsibilities

• Process and resolve disputed MasterCard, VISA, and BancNet transactions.
• Maintain and submit subsidiary ledgers and manage lost or cancelled accounts in the MasterCard Account Management System.
• Prepare regulatory and compliance reports for card schemes and banking regulators.
• Coordinate with BancNet, MasterCard member banks, merchants, and other banking units to settle disputes.
• Generate monthly and quarterly MIS reports for management decision‑making.
• Monitor customer transactions for fraudulent activity and report to partners for blocking or reclamation.
• Support 24/7 fraud monitoring, conduct Enhanced Due Diligence, and manage mailbox communications related to fraud referrals.
• Handle customer complaints, conduct KYC validation, and provide timely resolution of dispute cases.
• Participate in User Acceptance Testing for departmental functions and ensure adherence to Unibank policies.

Required profile

• Bachelor’s degree in any field.
• Fresh graduates are welcome; prior experience in fraud handling is a plus.
• Willingness to work in Makati and on a shifting schedule.

Required skills

What we offer

• Opportunity to work in a dynamic banking environment.
• Exposure to international card schemes and fraud prevention processes.
• Professional development and training in compliance and risk management.