Field Quality Assurance Specialist (Isabela)

About the role

The Field Quality Assurance Specialist supports Home Credit Philippines by ensuring field operations comply with regulatory standards, prevent fraud, and minimize company loss. Based in Isabela, you will work closely with field officers and internal teams to monitor performance and drive continuous improvement.

Key responsibilities

• Evaluate and monitor field visits for compliance with company processes.
• Identify and report potential fraudulent activities.
• Create tickets and documentation for challenges encountered during QA validation.
• Serve as point‑of‑contact for internal initiatives such as QA interventions, ad‑hoc tasks, and special validation projects.
• Coach and mentor field officers, providing feedback and guidance.
• Produce analytical reports that highlight QA insights and support decision‑making.
• Participate in process‑improvement initiatives, including trackers and violation coaching.

Required profile

• Minimum 1 year of experience in a quality‑assurance, compliance, or related role.
• Strong analytical mindset with attention to detail.
• Excellent written and verbal communication skills, able to interact with senior management.
• Fluency in Tagalog, English, or the local dialect (both spoken and written).
• Availability to work locally in Isabela; a motorcycle and a valid driver’s license are advantageous.

Required skills

What we offer

• Hybrid work arrangement with a permanent dayshift schedule.
• Up to 20 % variable performance‑based bonus.
• Health coverage (HMO) from day 1, including dependents.
• Mental‑health and wellness programs, wellness and birthday leave.
• Opportunities for internal career mobility and international training.