Field Checker (NCR)

About the role

The Field Checker (NCR) supports the Freight Operations team by coordinating pick‑up and delivery bookings, verifying shipment documentation, and ensuring safe handling of cargo across the assigned service area.

Key responsibilities

• Coordinate with Order Control Specialists and customers to confirm schedules, locations, and special instructions for shipments.
• Prepare, verify, and file waybills and related shipment documents in compliance with company procedures.
• Inspect cargo and assist with loading and unloading to prevent loss or damage.
• Provide customers with shipping guidelines, cargo‑handling recommendations, and service information.
• Monitor operational changes, relay delivery concerns, and communicate customer issues to relevant teams.
• Address customer inquiries, complaints, and service concerns to maintain satisfaction.
• Collect payments when required and ensure accurate remittance according to company policy.
• Promote company services and marketing initiatives where appropriate.

Required profile

• At least a Senior High School graduate; college or vocational education is a plus.
• Experience in logistics, freight forwarding, courier services, warehousing, or customer‑facing operations preferred.
• Good communication and customer‑service abilities.
• Physically fit to handle loading and unloading tasks.
• Detail‑oriented with strong coordination and problem‑solving skills.
• Willingness to travel within the service area and work flexible schedules.
• Reliability, punctuality, and a strong commitment to safety and service excellence.

Required skills