Eyewear Manager – Pampanga

About the role

The Eyewear Manager is responsible for delivering an exceptional customer experience across multiple mall locations while overseeing daily store operations, visual presentation, and financial performance.

Key responsibilities

• Delegate and supervise business operations across 2 to 6 malls.
• Ensure 100% customer service standards are consistently met.
• Train, motivate, coach, and evaluate staff performance, providing feedback and development opportunities.
• Resolve customer and employee conflicts or complaints promptly.
• Audit team processes to maintain company standards.
• Manage inventory, coordinate requests and deliveries, and guarantee accurate stock counts with zero loss.
• Analyze information continuously to develop more effective processes.
• Set and achieve business profit objectives.
• Generate reports and present insights to senior management.
• Enforce adherence to company policies and procedures.
• Oversee store maintenance, planogram execution, and stockroom organization.
• Perform ad‑hoc tasks to support overall business health.

Required profile

• Bachelor’s degree or extensive relevant experience.
• Minimum 2 years of experience in retail or food operations.
• Knowledge of retail or food management best practices.
• Excellent communication and presentation abilities.
• Strong analytical mindset with a goal‑oriented attitude.
• Financial acumen and customer management skills.
• Proven experience in retail operations.

Required skills

• Point‑of‑Sale (POS) system proficiency.