Experiments Team Manager

About the role

Thumbtack is seeking an experienced, people‑first manager to lead its Experiments Team. The role focuses on high‑quality execution of manual operational tasks and customer service delivery while remaining adaptable to evolving business needs.

Key responsibilities

• Lead, coach, and mentor a team of Experiments Specialists, fostering a culture of curiosity, accountability, and service excellence.
• Set and monitor clear KPIs for manual workflows such as volume, accuracy, and turnaround time.
• Oversee daily distribution and completion of manual tasks, ensuring zero backlog and high accuracy.
• Drive operational excellence by identifying process improvements and eliminating inefficiencies.
• Maintain high standards for all manual work outputs to meet internal stakeholder needs.
• Act as primary liaison between the Experiments Team and partner teams including Product, Commercial Operations, and Partnerships.
• Provide regular reporting on team capacity, throughput, and performance.

Required profile

• Proven experience managing frontline teams in a fast‑paced, evolving environment.
• Strong operational rigor and stakeholder management skills.
• Passion for developing people and processes.
• Ability to keep morale high during shifts in scope and task complexity.

Required skills