English Trainer – Language Skills Support & Accent Neutralization

About the role

We are looking for an enthusiastic English Trainer to deliver language‑skills support, accent neutralization, and communication training for new hires across multiple accounts. No prior experience is required, making this an ideal entry‑level opportunity for individuals passionate about English.

Key responsibilities

• Conduct onboarding language‑skills and accent‑neutralization sessions for new call‑center agents.
• Design, enhance, and facilitate training programs aligned with the internal University curriculum, focusing on leadership and communication tools.
• Assess employee language proficiency, provide targeted coaching, and develop action plans for continuous improvement.
• Organize structured language‑support sessions to boost English fluency and communication effectiveness.
• Participate in voice assessments during recruitment and give feedback on candidates’ communication abilities.
• Collaborate with Operations Management to ensure consistent English usage on the call floor.
• Support and manage Language Incentive Programs in line with performance goals.

Required profile

• College‑level education or Senior High School graduate (SHS graduates are welcome).
• Strong verbal and written English communication skills.
• Prior experience as an ESL/English teacher, virtual assistant, or academic background is an advantage but not mandatory.
• Computer‑literate with proficiency in Microsoft Office tools.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook

What we offer

• Opportunity to develop training and instructional design expertise.
• Supportive environment with clear pathways for career growth.
• Exposure to diverse accounts and operational teams.