EDM/PMAC Operator and Iteration Manager

About the role

Trend Micro is looking for a proactive EDM/PMAC Operator and Iteration Manager to support its email marketing and Agile delivery processes. You will work closely with the Consumer Retention, Renewal, and eCommerce teams to ensure high‑quality digital communications and smooth iteration cycles.

Key responsibilities

• Build, maintain, and send EDM campaigns using Oracle Responsys in partnership with marketing managers.
• Operate the PMAC direct‑messaging platform, configuring, testing, and deploying messages.
• Proofread outgoing communications for accuracy, localisation, and production quality across market variants.
• Report campaign performance metrics to eCommerce, renewal, and marketing stakeholders.
• Act as Iteration Manager for an Agile delivery team, defining resources, tracking daily progress, and removing blockers.
• Provide Agile status reporting, including burn‑down and burn‑up charts.
• Collaborate with product owners to clarify backlog items and prioritise work.
• Support cross‑functional teams of developers, copywriters, and regional marketers.

Required profile

• Hands‑on experience creating and sending EDM campaigns.
• Strong understanding of email rendering across clients and devices.
• Familiarity with Agile delivery and iteration management.
• Excellent attention to detail and ability to manage multiple high‑volume tasks.

Required skills

• HTML
• CSS
• Oracle Responsys
• PMAC messaging platform
• Agile methodology

What we offer

• Opportunity to work in a leading cybersecurity company.
• Collaborative, cross‑functional team environment.
• Exposure to both marketing operations and product delivery.