Dispatcher – Home Services (HVAC, Plumbing, Electrical)

About the role

We are looking for a proactive and highly organized Dispatcher to manage technician schedules for HVAC, plumbing, and electrical services. The role focuses on maximizing daily revenue by optimizing job assignments and maintaining a full call board.

Key responsibilities

• Manage and dispatch technicians based on priority, location, and skill set.
• Optimize schedules to meet daily revenue targets and ensure accurate job details.
• Communicate updates to customers, handle rescheduling, and conduct post‑service follow‑ups.
• Coordinate with logistics for materials, permits, and manpower availability.
• Track performance metrics such as job count, priority jobs, and revenue targets.

Required profile

• Minimum 1+ year experience in dispatching, scheduling, or customer service with US‑based clients.
• Experience in HVAC, plumbing, electrical, or home services industry.
• Strong verbal and written communication, multitasking, and problem‑solving abilities.
• Must reside in the Philippines or Latin America with stable internet and a remote‑ready workstation.

Required skills

• Proficiency in Microsoft Office (Word, Outlook).
• Experience using CRM systems.
• Typing speed of 50+ WPM.

What we offer

• Competitive salary based on experience.
• Permanent remote work setup.
• Training and development opportunities.
• Fast‑paced, team‑oriented environment.