Deskside Technician – Onsite IT & AV Support

About the role

The Deskside Technician provides on‑site hardware and software support to corporate users in Batangas. You will ensure that desktops, laptops, printers, mobile devices and meeting‑room technology operate smoothly, supporting both daily operations and special events.

Key responsibilities

• Deliver on‑site support for PCs, laptops, printers, mobile phones and tablets, diagnosing and fixing break/fix issues.
• Troubleshoot network connectivity problems, including VPN and wireless connections.
• Perform regular checks of meeting rooms, ensuring AV equipment, conferencing systems and room technology are ready for use.
• Set up, operate and troubleshoot IT, AV and conferencing equipment for company events and town‑halls.
• Implement virus detection, eradication and endpoint protection procedures.
• Maintain asset and inventory records, including AMDB tagging and physical inventory audits.
• Assist users with Microsoft 365 tools such as Teams and Outlook, and configure mobile devices.
• Collaborate with onsite and remote teams to resolve incidents promptly and maintain high customer satisfaction.
• Provide overtime support for critical events as needed.

Required profile

• Minimum 3 years of corporate desk‑side support experience, primarily with Windows 10/11.
• Strong customer‑service orientation and effective communication skills.
• Ability to work independently and as part of a team.
• Willingness to work occasional overtime for events and critical business activities.

Required skills

• Windows 10 and Windows 11
• PC and laptop hardware troubleshooting
• Printer and peripheral support
• Mobile phone and tablet support (iOS and Android)
• Microsoft 365 applications (Teams, Outlook)
• Intune and Azure Active Directory
• Remote device management solutions
• Asset management and inventory control (AMDB tagging)
• Endpoint security tools (Symantec Endpoint Protection, Bitlocker, SCCM, RDP)
• AV and conferencing equipment support
• VPN and network connectivity troubleshooting