Deskside Technician I (Batangas)

About the role

The Deskside Technician provides on‑site hardware and software support to end users in a corporate environment. You will ensure that PCs, printers, mobile devices and meeting rooms run smoothly, and you will collaborate with remote teams to resolve incidents quickly.

Key responsibilities

• Deliver on‑site break/fix support for desktops, laptops, printers, mobile phones and tablets.
• Diagnose and repair system failures and troubleshoot network connectivity, including VPN issues.
• Perform regular meeting‑room checks and support AV, conferencing and room‑technology equipment for events and townhalls.
• Implement virus detection, eradication and endpoint protection procedures.
• Maintain asset and inventory records, including AMDB tagging and physical audits.
• Assist users with Microsoft 365 tools (Teams, Outlook) and configure mobile devices.
• Collaborate with onsite and remote teams to ensure timely incident resolution.
• Provide overtime support for critical business activities and large events when required.

Required profile

• Minimum 3 years of corporate desk‑side support experience, primarily with Windows 10/11.
• Proven ability to troubleshoot and replace PC, laptop and peripheral hardware.
• Experience supporting iOS and Android mobile devices.
• Strong knowledge of Microsoft 365 applications, Intune and Azure Active Directory.
• Familiarity with asset management, AMDB tagging and inventory audits.
• Excellent customer service and communication skills, with a team‑oriented mindset.

Required skills

• Windows 10, Windows 11
• PC and laptop hardware repair
• Printers and peripheral support
• iOS, Android mobile device management
• Microsoft 365 (Teams, Outlook)
• Intune, Azure Active Directory
• Remote device management tools
• AMDB tagging, asset inventory
• Symantec Endpoint Protection, BitLocker, SCCM, RDP
• VPN and network connectivity troubleshooting
• AV and conferencing equipment support