Data Scientist – Call Centre Analytics
Concentrix · Cagayán de Oro
Job description
About the role
Concentrix is seeking a Data Scientist to join its ANZ offshore analytics team. You will work with Australian clients to create data‑driven insights and models that enhance call‑centre performance, improve customer experience, and drive commercial outcomes.
Key responsibilities
- Develop and maintain predictive and diagnostic models that improve operations and customer experience in BPO and call‑centre settings.
- Conduct optimisation analytics to enhance workforce efficiency, reduce costs, and boost service performance.
- Deliver customer analytics and CX intelligence, turning feedback and interaction data into actionable insights.
- Support growth analytics initiatives such as customer retention, churn analysis, and revenue opportunity identification.
- Translate complex analytical outputs into clear, concise findings for client stakeholders.
- Collaborate with team leads and client‑facing consultants to define analytical requirements and deliver solutions.
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Published 1 month ago
Expires 6 days from now
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Concentrix
Cagayán de Oro