Customer Support Representative

About the role

We are looking for a dedicated Customer Support Representative to be the first point of contact for customers and suppliers. The role involves handling inbound calls and emails, troubleshooting issues, and documenting interactions in CRM and ticketing systems.

Key responsibilities

• Serve as primary contact for customer and supplier inquiries via phone and email.
• Handle medium‑volume inbound calls with professional, courteous interactions.
• Troubleshoot and resolve order, sales, and basic technical issues.
• Use Jira Service Management or similar ticketing platforms to manage cases.
• Log call outcomes and updates accurately in CRM systems.
• Work across multiple internal tools and dashboards to resolve concerns.
• Identify recurring issues and escalate insights to relevant teams.

Required profile

• Previous experience in a call center or customer support role.
• Strong verbal and written English communication skills.
• Ability to handle objections and manage customer expectations professionally.
• High attention to detail with strong documentation and compliance awareness.
• Comfortable working in a high‑volume, target‑driven environment.

Required skills

• Experience with CRM systems.
• Familiarity with ticketing platforms such as Jira Service Management or Zendesk.
• Ability to navigate multiple systems and tools simultaneously.