Customer Supply Chain Specialist - KR

About the role

As a Customer Supply Chain Specialist you will be the main point of contact for Korean‑speaking customers, handling order placement, inquiries and issue resolution while ensuring the end‑to‑end Order‑to‑Cash process runs smoothly. You will work within Nestlé’s Integrated Business Services team in Meycauayan, supporting global operations and contributing to a high‑quality customer experience.

Key responsibilities

• Manage customer interactions across multiple channels, including order placement, inquiries, and issue resolution.
• Monitor and ensure timely execution of the Order‑to‑Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in line with SLA timelines.
• Communicate proactively with customers about order status, risks such as stock shortages or logistics delays, and mitigation plans.
• Serve as the primary contact for returns, refusals and claims management, ensuring compliance with company policies.
• Collaborate with Demand Management, Logistics, Billing and Sales teams to deliver accurate and efficient service.
• Maintain records in CRM/ticketing systems, guaranteeing data accuracy and visibility.
• Support continuous‑improvement initiatives by identifying root causes and suggesting process enhancements.

Required profile

• Bachelor’s degree in Business, Supply Chain or a related field.
• Fluent in Korean (spoken and written) with strong communication abilities.
• At least 2 years of experience in Customer Service, Shared Services or Order‑to‑Cash processes.
• Solid understanding of the Order‑to‑Cash lifecycle (order capture, fulfillment, billing, collections, returns).
• Excellent stakeholder management and problem‑solving skills with high attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Customer‑centric mindset and professionalism in handling sensitive situations.

Required skills

• Proficiency in Microsoft Office suite.
• Experience with SAP.
• Familiarity with CRM or ticketing systems and basic database/reporting tools.