Customer Service Training Specialist

About the role

We are seeking a dynamic Training Specialist to lead the onboarding and development of new customer service agents for our fast‑growing e‑commerce operations. Working remotely, you will design and deliver engaging learning experiences that equip hires with the skills and knowledge to excel on platforms such as Gorgias, Zendesk and Shopify.

Key responsibilities

• Facilitate one‑on‑one and group training sessions via Zoom.
• Deliver comprehensive onboarding covering company policies, processes, tools and best practices.
• Teach customer service and e‑commerce platform usage (Gorgias, Zendesk, Re:amaze, Freshdesk, Shopify).
• Create and maintain training materials, presentations and learning resources using Canva, Trainual, Moodle and Loom.
• Participate in New Team Member Onboarding Week and lead assigned sessions.
• Assess trainee performance, provide feedback and continuously improve the curriculum.

Required profile

• 3–5 years BPO experience in customer service.
• 1–2 years experience delivering customer service training.
• Familiarity with e‑commerce support tools and CRM platforms.
• Virtual Assistant experience is a plus.

Required skills

• Gorgias, Zendesk, Re:amaze, Freshdesk, Shopify.
• HubSpot, Monday.com.
• Canva, Trainual, Loom, Moodle.
• Zoom for virtual facilitation.

What we offer

• Permanent full‑time remote position.
• Paid time off and health + dental insurance.
• Collaborative global team in a rapidly expanding e‑commerce company.
• Opportunities for continuous learning, career growth and internal advancement.