Customer Service Team Lead

Emma of Torre.ai

Remote

Remote 🇬🇧 English

Job description

About the role

HelloLesson is looking for a Customer Service Team Lead to manage a remote team of 5‑12 representatives. You will be responsible for ensuring student happiness and handling escalations while shaping the future of online education.

Key responsibilities

Interview and onboard new teachers.
Ensure student satisfaction and resolve complaints.
Lead, coach, and develop a team of 5‑12 customer service representatives.
Conduct one‑on‑one coaching sessions and performance reviews.
Participate in company Zoom meetings and present to groups of 5‑15 representatives.

Required profile

Proven leadership experience in a customer‑service environment.
Experience handling escalations and managing a team.
Positive, can‑do attitude with strong communication skills.
Conversational English proficiency.

Required skills

What we offer

Continuous training and self‑development.
Opportunities for career advancement.
Strong commission structure.
Being part of a fast‑growing, award‑winning company.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Emma of Torre.ai.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

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Published 3 months ago

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